@extends('layouts.app')

@section('title', 'Support History - ' . $ticket->ticket_number)

@section('content')
<div class="container-fluid">
    <!-- Header Section -->
    <div class="row mb-4">
        <div class="col-12">
            <div class="jumbotron jumbotron-fluid custom-header-bg text-white rounded-lg" style="padding: 1rem 0;">
                <div class="container-fluid">
                    <div class="row align-items-center">
                        <div class="col-lg-8">
                            <div class="d-flex align-items-center mb-0">
                                <div class="mr-3">
                                    <i class="fas fa-history fa-2x text-warning"></i>
                                </div>
                                <div>
                                    <h1 class="h3 font-weight-bold mb-0">Support History - {{ $ticket->ticket_number }}</h1>
                                    <p class="mb-0 small">Resolved Ticket Details</p>
                                </div>
                            </div>
                        </div>
                        <div class="col-lg-4 text-lg-right mt-0 mt-lg-0">
                            <div class="action-buttons-small">
                                <a href="{{ route('tickets.index') }}" class="action-btn-small btn-back-list">
                                    <i class="fas fa-arrow-left"></i>Back to History
                                </a>
                            </div>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>

    <!-- Ticket Status Banner -->
    @if($ticket->resolved_at)
    <div class="row mb-4">
        <div class="col-12">
            <div class="alert alert-success border-0" role="alert">
                <div class="d-flex align-items-center">
                    <i class="fas fa-check-circle fa-2x mr-3"></i>
                    <div>
                        <h5 class="alert-heading mb-1">Ticket Resolved</h5>
                        <p class="mb-0">This ticket was successfully resolved on {{ $ticket->resolved_at->format('M d, Y \a\t h:i A') }}</p>
                    </div>
                </div>
            </div>
        </div>
    </div>
    @endif

    <!-- Main Content -->
    <div class="row">
        <div class="col-lg-8">
            <!-- Ticket Information -->
            <div class="card mb-4">
                <div class="card-header bg-primary text-white border-0">
                    <div class="d-flex align-items-center">
                        <i class="fas fa-ticket-alt fa-lg mr-3"></i>
                        <h5 class="card-title mb-0 font-weight-bold">Ticket Information</h5>
                    </div>
                </div>
                <div class="card-body">
                    <div class="row">
                        <div class="col-md-6">
                            <div class="form-group">
                                <label class="form-label font-weight-bold text-muted small text-uppercase">Ticket Number</label>
                                <p class="form-control-plaintext font-weight-bold text-primary">{{ $ticket->ticket_number }}</p>
                            </div>
                        </div>
                        <div class="col-md-6">
                            <div class="form-group">
                                <label class="form-label font-weight-bold text-muted small text-uppercase">Priority</label>
                                <p class="form-control-plaintext">
                                    @if($ticket->priority === 'urgent')
                                        <span class="badge badge-danger">{{ ucfirst($ticket->priority) }}</span>
                                    @elseif($ticket->priority === 'high')
                                        <span class="badge badge-warning">{{ ucfirst($ticket->priority) }}</span>
                                    @elseif($ticket->priority === 'medium')
                                        <span class="badge badge-info">{{ ucfirst($ticket->priority) }}</span>
                                    @else
                                        <span class="badge badge-secondary">{{ ucfirst($ticket->priority) }}</span>
                                    @endif
                                </p>
                            </div>
                        </div>
                    </div>
                    <div class="row">
                        <div class="col-md-6">
                            <div class="form-group">
                                <label class="form-label font-weight-bold text-muted small text-uppercase">Created Date</label>
                                <p class="form-control-plaintext">{{ $ticket->created_at->format('M d, Y h:i A') }}</p>
                            </div>
                        </div>
                        <div class="col-md-6">
                            <div class="form-group">
                                <label class="form-label font-weight-bold text-muted small text-uppercase">Resolved Date</label>
                                <p class="form-control-plaintext text-success font-weight-bold">{{ $ticket->resolved_at ? $ticket->resolved_at->format('M d, Y h:i A') : 'Not Resolved' }}</p>
                            </div>
                        </div>
                    </div>
                    <div class="form-group">
                        <label class="form-label font-weight-bold text-muted small text-uppercase">Title</label>
                        <p class="form-control-plaintext">{{ $ticket->title }}</p>
                    </div>
                    <div class="form-group">
                        <label class="form-label font-weight-bold text-muted small text-uppercase">Description</label>
                        <div class="form-control-plaintext" style="white-space: pre-wrap;">{{ $ticket->description }}</div>
                    </div>
                    @if($ticket->resolution_notes)
                    <div class="form-group">
                        <label class="form-label font-weight-bold text-muted small text-uppercase">Resolution Notes</label>
                        <div class="form-control-plaintext" style="white-space: pre-wrap;">{{ $ticket->resolution_notes }}</div>
                    </div>
                    @endif
                </div>
            </div>

            <!-- Client Information -->
            @if($userInfo['clientInfo'])
            <div class="card mb-4">
                <div class="card-header bg-success text-white border-0">
                    <div class="d-flex align-items-center">
                        <i class="fas fa-user-circle fa-lg mr-3"></i>
                        <h5 class="card-title mb-0 font-weight-bold">Client Information</h5>
                    </div>
                </div>
                <div class="card-body">
                    <div class="row">
                        <div class="col-md-6">
                            <div class="form-group">
                                <label class="form-label font-weight-bold text-muted small text-uppercase">Customer Name</label>
                                <p class="form-control-plaintext">{{ $userInfo['clientInfo']->full_name ?? 'N/A' }}</p>
                            </div>
                        </div>
                        <div class="col-md-6">
                            <div class="form-group">
                                <label class="form-label font-weight-bold text-muted small text-uppercase">Mobile Number</label>
                                <p class="form-control-plaintext">{{ $userInfo['clientInfo']->mobile_number ?? 'N/A' }}</p>
                            </div>
                        </div>
                    </div>
                    <div class="row">
                        <div class="col-md-6">
                            <div class="form-group">
                                <label class="form-label font-weight-bold text-muted small text-uppercase">Zone</label>
                                <p class="form-control-plaintext">{{ $userInfo['clientInfo']->zone ?? 'N/A' }}</p>
                            </div>
                        </div>
                        <div class="col-md-6">
                            <div class="form-group">
                                <label class="form-label font-weight-bold text-muted small text-uppercase">Subzone</label>
                                <p class="form-control-plaintext">{{ $userInfo['clientInfo']->sub_zone ?? 'N/A' }}</p>
                            </div>
                        </div>
                    </div>
                    <div class="row">
                        <div class="col-md-6">
                            <div class="form-group">
                                <label class="form-label font-weight-bold text-muted small text-uppercase">Box</label>
                                <p class="form-control-plaintext">{{ $userInfo['clientInfo']->box ?? 'N/A' }}</p>
                            </div>
                        </div>
                        <div class="col-md-6">
                            <div class="form-group">
                                <label class="form-label font-weight-bold text-muted small text-uppercase">Complained Number</label>
                                <p class="form-control-plaintext">{{ $ticket->complained_number ?? 'N/A' }}</p>
                            </div>
                        </div>
                    </div>
                </div>
            </div>
            @endif
        </div>

        <div class="col-lg-4">
            <!-- Assignment Information -->
            <div class="card mb-4">
                <div class="card-header bg-info text-white border-0">
                    <div class="d-flex align-items-center">
                        <i class="fas fa-users fa-lg mr-3"></i>
                        <h5 class="card-title mb-0 font-weight-bold">Assignment Information</h5>
                    </div>
                </div>
                <div class="card-body">
                    <div class="form-group">
                        <label class="form-label font-weight-bold text-muted small text-uppercase" style="text-decoration: underline; font-size: 0.7rem; text-transform: capitalize;">Created By</label>
                        <p class="form-control-plaintext">{{ $userInfo['createdBy']->name ?? 'N/A' }}</p>
                    </div>
                    <div class="form-group">
                        <label class="form-label font-weight-bold text-muted small text-uppercase" style="text-decoration: underline; font-size: 0.7rem; text-transform: capitalize;">Updated By</label>
                        <p class="form-control-plaintext">{{ $userInfo['updatedBy']->name ?? 'N/A' }}</p>
                    </div>
                    <div class="form-group">
                        <label class="form-label font-weight-bold text-muted small text-uppercase" style="text-decoration: underline; font-size: 0.7rem; text-transform: capitalize;">Assigned Employees</label>
                        @if($userInfo['assignedEmployees'] && $userInfo['assignedEmployees']->count() > 0)
                            <div class="d-flex flex-wrap gap-2">
                                @foreach($userInfo['assignedEmployees'] as $employee)
                                    <button type="button" class="btn btn-info btn-sm">
                                        <i class="fas fa-user mr-1"></i>
                                        {{ $employee->name }}
                                    </button>
                                @endforeach
                            </div>
                        @elseif($userInfo['assignedTo'])
                            <button type="button" class="btn btn-info btn-sm">
                                <i class="fas fa-user mr-1"></i>
                                {{ $userInfo['assignedTo']->name }}
                            </button>
                        @else
                            <p class="form-control-plaintext text-muted">No employees assigned</p>
                        @endif
                    </div>
                </div>
            </div>

            <!-- Resolution Timeline -->
            <div class="card mb-4">
                <div class="card-header bg-warning text-dark border-0">
                    <div class="d-flex align-items-center">
                        <i class="fas fa-clock fa-lg mr-3"></i>
                        <h5 class="card-title mb-0 font-weight-bold">Resolution Timeline</h5>
                    </div>
                </div>
                <div class="card-body">
                    @if($ticket->assigned_at && $ticket->resolved_at)
                        @php
                            $duration = $ticket->assigned_at->diffInMinutes($ticket->resolved_at);
                            $days = floor($duration / (24 * 60));
                            $hours = floor(($duration % (24 * 60)) / 60);
                            $minutes = $duration % 60;
                            
                            if ($days > 0) {
                                $totalTime = $days . 'd ' . $hours . 'h ' . $minutes . 'm';
                            } elseif ($hours > 0) {
                                $totalTime = $hours . 'h ' . $minutes . 'm';
                            } else {
                                $totalTime = $minutes . 'm';
                            }
                        @endphp
                        <div class="mb-3">
                            <span class="badge badge-pill badge-dark" title="From assignment to resolution">
                                Total Resolved Time: {{ $totalTime }}
                            </span>
                        </div>
                    @endif
                    <div class="timeline">
                        <div class="timeline-item">
                            <div class="timeline-marker bg-primary"></div>
                            <div class="timeline-content">
                                <h6 class="timeline-title">Ticket Created</h6>
                                <p class="timeline-text">{{ $ticket->created_at->format('M d, Y h:i A') }}</p>
                            </div>
                        </div>
                        @if($ticket->resolved_at)
                        <div class="timeline-item">
                            <div class="timeline-marker bg-success"></div>
                            <div class="timeline-content">
                                <h6 class="timeline-title">Ticket Resolved</h6>
                                <p class="timeline-text">{{ $ticket->resolved_at->format('M d, Y h:i A') }}</p>
                            </div>
                        </div>
                        @endif
                    </div>
                </div>
            </div>
        </div>
    </div>
</div>

<style>
/* Bootstrap 4 Design Styles */
.custom-header-bg {
    background-color: #2E4153 !important;
    border-radius: 15px !important;
}

.action-buttons-small {
    display: flex;
    flex-direction: column;
    gap: 8px;
    align-items: flex-end;
}

.action-btn-small {
    padding: 8px 16px;
    border: none;
    border-radius: 6px;
    font-size: 0.8rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.2s ease;
    display: flex;
    align-items: center;
    gap: 6px;
    text-decoration: none;
    min-width: 140px;
    justify-content: center;
}

.btn-back-list {
    background: white;
    color: #212529;
    border: 1px solid #dee2e6;
}

.btn-back-list:hover {
    background: #f8f9fa;
    color: #212529;
    transform: translateY(-1px);
}

/* Timeline Styles */
.timeline {
    position: relative;
    padding-left: 30px;
}

.timeline-item {
    position: relative;
    margin-bottom: 20px;
}

.timeline-marker {
    position: absolute;
    left: -30px;
    top: 5px;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    border: 2px solid white;
    box-shadow: 0 0 0 2px #dee2e6;
}

.timeline-content {
    background: #f8f9fa;
    padding: 15px;
    border-radius: 8px;
    border-left: 3px solid #007bff;
}

.timeline-title {
    font-size: 0.9rem;
    font-weight: 600;
    margin-bottom: 5px;
    color: #495057;
}

.timeline-text {
    font-size: 0.8rem;
    color: #6c757d;
    margin: 0;
}

/* Card Styles */
.card {
    border-radius: 0.5rem;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1);
}

.card-header {
    border-radius: 0.5rem 0.5rem 0 0 !important;
    padding: 1rem 1.25rem;
}

.card-body {
    padding: 1.25rem;
}

/* Form Styles */
.form-label {
    font-weight: 600;
    color: #495057;
    margin-bottom: 0.5rem;
}

.form-control-plaintext {
    font-size: 0.9rem;
    color: #212529;
    padding: 0.375rem 0;
}

/* Responsive Design */
@media (max-width: 768px) {
    .action-buttons-small {
        align-items: center;
        width: 100%;
    }
    
    .action-btn-small {
        width: 100%;
        min-width: auto;
        font-size: 0.75rem;
        padding: 6px 12px;
    }
    
    .timeline {
        padding-left: 20px;
    }
    
    .timeline-marker {
        left: -20px;
    }
}
</style>
@endsection