@extends('layouts.app')

@section('title', 'Support History')

@section('content')
<div class="container-fluid">
    <!-- Header Section -->
    <div class="row mb-4">
        <div class="col-12">
            <div class="jumbotron jumbotron-fluid custom-header-bg text-white rounded-lg" style="padding: 1rem 0;">
                <div class="container-fluid">
                    <div class="row align-items-center">
                        <div class="col-lg-8">
                            <div class="d-flex align-items-center mb-0">
                                <div class="mr-3">
                                    <i class="fas fa-history fa-2x text-warning"></i>
                                </div>
                                <div>
                                    <h1 class="h3 font-weight-bold mb-0">Support History</h1>
                                    <p class="mb-0 small">Resolved Ticket Management System</p>
                                </div>
                            </div>
                        </div>
                        <div class="col-lg-4 text-lg-right mt-0 mt-lg-0">
                            <div class="action-buttons-small">
                                <a href="{{ route('tickets.index') }}" class="action-btn-small btn-back-list">
                                    <i class="fas fa-arrow-left"></i>Back to Tickets
                                </a>
                            </div>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>

    <!-- Statistics Cards -->
    <div class="row mb-4">
        <div class="col-lg-3 col-md-6 mb-3">
            <div class="metric-card-small">
                <div class="metric-icon-small bg-success">
                    <i class="fas fa-check-circle"></i>
                </div>
                <div class="metric-content">
                    <div class="metric-number text-success">{{ $stats['total_resolved'] }}</div>
                    <div class="metric-label">Total Resolved Tickets</div>
                </div>
            </div>
        </div>
        <div class="col-lg-3 col-md-6 mb-3">
            <div class="metric-card-small">
                <div class="metric-icon-small bg-info">
                    <i class="fas fa-calendar-day"></i>
                </div>
                <div class="metric-content">
                    <div class="metric-number text-info">{{ $stats['resolved_today'] }}</div>
                    <div class="metric-label">Resolved Today</div>
                </div>
            </div>
        </div>
        <div class="col-lg-3 col-md-6 mb-3">
            <div class="metric-card-small">
                <div class="metric-icon-small bg-warning">
                    <i class="fas fa-calendar-week"></i>
                </div>
                <div class="metric-content">
                    <div class="metric-number text-warning">{{ $stats['resolved_this_week'] }}</div>
                    <div class="metric-label">Resolved This Week</div>
                </div>
            </div>
        </div>
        <div class="col-lg-3 col-md-6 mb-3">
            <div class="metric-card-small">
                <div class="metric-icon-small bg-primary">
                    <i class="fas fa-calendar-alt"></i>
                </div>
                <div class="metric-content">
                    <div class="metric-number text-primary">{{ $stats['resolved_this_month'] }}</div>
                    <div class="metric-label">Resolved This Month</div>
                </div>
            </div>
        </div>
    </div>

    <!-- Filter Section -->
    <div class="row mb-4">
        <div class="col-12">
            <div class="card border-0">
                <div class="card-header bg-light border-0">
                    <div class="d-flex align-items-center">
                        <i class="fas fa-filter text-primary fa-lg mr-3"></i>
                        <h5 class="card-title mb-0 font-weight-bold">Filter Support History</h5>
                    </div>
                </div>
                <div class="card-body p-4">
                    <form method="GET" action="{{ route('support-history.index') }}">
                        <div class="row">
                            <div class="col-lg-3 col-md-6 mb-3">
                                <div class="form-group">
                                    <label class="form-label font-weight-bold text-muted small text-uppercase">
                                        <i class="fas fa-search mr-1"></i>Search
                                    </label>
                                    <input type="text" class="form-control" name="search" 
                                           value="{{ request('search') }}" 
                                           placeholder="Search by ticket number, title, or client...">
                                </div>
                            </div>
                            <div class="col-lg-3 col-md-6 mb-3">
                                <div class="form-group">
                                    <label class="form-label font-weight-bold text-muted small text-uppercase">
                                        <i class="fas fa-exclamation-triangle mr-1"></i>Priority
                                    </label>
                                    <select class="form-control" name="priority">
                                        <option value="">All Priorities</option>
                                        <option value="low" {{ request('priority') == 'low' ? 'selected' : '' }}>Low</option>
                                        <option value="medium" {{ request('priority') == 'medium' ? 'selected' : '' }}>Medium</option>
                                        <option value="high" {{ request('priority') == 'high' ? 'selected' : '' }}>High</option>
                                        <option value="urgent" {{ request('priority') == 'urgent' ? 'selected' : '' }}>Urgent</option>
                                    </select>
                                </div>
                            </div>
                            <div class="col-lg-3 col-md-6 mb-3">
                                <div class="form-group">
                                    <label class="form-label font-weight-bold text-muted small text-uppercase">
                                        <i class="fas fa-user mr-1"></i>Assigned To
                                    </label>
                                    <select class="form-control" name="assigned_to">
                                        <option value="">All Employees</option>
                                        @foreach($employees as $employee)
                                            <option value="{{ $employee->id }}" {{ request('assigned_to') == $employee->id ? 'selected' : '' }}>
                                                {{ $employee->name }}
                                            </option>
                                        @endforeach
                                    </select>
                                </div>
                            </div>
                            <div class="col-lg-3 col-md-6 mb-3">
                                <div class="form-group">
                                    <label class="form-label font-weight-bold text-muted small text-uppercase">
                                        <i class="fas fa-user-plus mr-1"></i>Created By
                                    </label>
                                    <select class="form-control" name="created_by">
                                        <option value="">All Users</option>
                                        @foreach($users as $user)
                                            <option value="{{ $user->id }}" {{ request('created_by') == $user->id ? 'selected' : '' }}>
                                                {{ $user->name }}
                                            </option>
                                        @endforeach
                                    </select>
                                </div>
                            </div>
                        </div>
                        <div class="row">
                            <div class="col-lg-3 col-md-6 mb-3">
                                <div class="form-group">
                                    <label class="form-label font-weight-bold text-muted small text-uppercase">
                                        <i class="fas fa-calendar mr-1"></i>From Date
                                    </label>
                                    <input type="date" class="form-control" name="from_date" value="{{ request('from_date') }}">
                                </div>
                            </div>
                            <div class="col-lg-3 col-md-6 mb-3">
                                <div class="form-group">
                                    <label class="form-label font-weight-bold text-muted small text-uppercase">
                                        <i class="fas fa-calendar mr-1"></i>To Date
                                    </label>
                                    <input type="date" class="form-control" name="to_date" value="{{ request('to_date') }}">
                                </div>
                            </div>
                        </div>
                        <div class="row">
                            <div class="col-12 text-center">
                                <button type="submit" class="btn btn-primary btn-lg">
                                    <i class="fas fa-search mr-2"></i>Apply Filters
                                </button>
                                <a href="{{ route('support-history.index') }}" class="btn btn-outline-secondary btn-lg ml-2">
                                    <i class="fas fa-times mr-2"></i>Clear Filters
                                </a>
                            </div>
                        </div>
                    </form>
                </div>
            </div>
        </div>
    </div>

    <!-- Tickets Table -->
    <div class="row">
        <div class="col-12">
            <div class="card border-0">
                <div class="card-header bg-primary text-white border-0">
                    <div class="d-flex align-items-center">
                        <i class="fas fa-history fa-lg mr-3"></i>
                        <h5 class="card-title mb-0 font-weight-bold">Resolved Tickets History</h5>
                        <span class="badge badge-light ml-auto">{{ $tickets->total() }} Total</span>
                    </div>
                </div>
                <div class="card-body p-0">
                    <div class="table-responsive">
                        <table class="table table-striped table-hover table-bordered mb-0" id="supportHistoryTable">
                            <thead class="thead-dark">
                                <tr>
                                    <th scope="col" class="text-center" style="font-size: 0.8rem;">Ticket</th>
                                    <th scope="col" class="text-center">Client ID</th>
                                    <th scope="col" class="text-center">Customer Name</th>
                                    <th scope="col" class="text-center">Mobile(Existing)</th>
                                    <th scope="col" class="text-center">Complained Number</th>
                                    <th scope="col" class="text-center">Zone</th>
                                    <th scope="col" class="text-center">Subzone</th>
                                    <th scope="col" class="text-center">Box</th>
                                    <th scope="col" class="text-center">Problem</th>
                                    <th scope="col" class="text-center">Priority</th>
                                    <th scope="col" class="text-center">Complain Time</th>
                                    <th scope="col" class="text-center">CreatedBy</th>
                                    <th scope="col" class="text-center">Level</th>
                                    <th scope="col" class="text-center">Resolved Time</th>
                                    <th scope="col" class="text-center">Actions</th>
                                </tr>
                            </thead>
                            <tbody>
                                @forelse($tickets as $ticket)
                                <tr>
                                    <td class="text-center">
                                        <a href="{{ route('support-history.show', $ticket) }}" class="btn btn-link text-primary font-weight-bold" style="font-size: 0.8rem;">
                                            {{ $ticket->ticket_number }}
                                        </a>
                                    </td>
                                    <td class="text-center">
                                        <button type="button" class="btn btn-outline-secondary btn-sm">{{ $ticket->clientInfo?->client?->username ?? 'N/A' }}</button>
                                    </td>
                                    <td class="text-center">{{ $ticket->clientInfo?->full_name ?? 'N/A' }}</td>
                                    <td class="text-center">{{ $ticket->clientInfo?->mobile_number ?? 'N/A' }}</td>
                                    <td class="text-center">
                                        <button type="button" class="btn btn-outline-primary btn-sm">{{ $ticket->complained_number ?? 'N/A' }}</button>
                                    </td>
                                    <td class="text-center">{{ $ticket->clientInfo?->zone ?? 'N/A' }}</td>
                                    <td class="text-center">{{ $ticket->clientInfo?->sub_zone ?? 'N/A' }}</td>
                                    <td class="text-center">{{ $ticket->clientInfo?->box ?? 'N/A' }}</td>
                                    <td class="text-center">
                                        <span class="text-truncate d-inline-block" style="max-width: 150px;" title="{{ $ticket->title }}">
                                            {{ Str::limit($ticket->title, 30) }}
                                        </span>
                                    </td>
                                    <td class="text-center">
                                        @if($ticket->priority === 'urgent')
                                            <button type="button" class="btn btn-danger btn-sm">{{ ucfirst($ticket->priority) }}</button>
                                        @elseif($ticket->priority === 'high')
                                            <button type="button" class="btn btn-warning btn-sm">{{ ucfirst($ticket->priority) }}</button>
                                        @elseif($ticket->priority === 'medium')
                                            <button type="button" class="btn btn-info btn-sm">{{ ucfirst($ticket->priority) }}</button>
                                        @else
                                            <button type="button" class="btn btn-secondary btn-sm">{{ ucfirst($ticket->priority) }}</button>
                                        @endif
                                    </td>
                                    <td class="text-center">
                                        <small>{{ $ticket->created_at->format('M d, Y h:i A') }}</small>
                                    </td>
                                    <td class="text-center">{{ $ticket->createdBy?->name ?? 'N/A' }}</td>
                                    <td class="text-center">
                                        @php
                                            $assignedEmployees = $ticket->assignedEmployees;
                                        @endphp
                                        
                                        @if($assignedEmployees->count() > 0)
                                            <div class="mb-2">
                                                @foreach($assignedEmployees as $employee)
                                                    <button type="button" class="btn btn-info btn-sm mb-1 d-block" style="font-size: 0.7rem; width: 100%; padding: 4px 8px;" title="Assigned Employee">
                                                        <i class="fas fa-user mr-1"></i>{{ $employee->name }}
                                                    </button>
                                                @endforeach
                                            </div>
                                        @else
                                            <div class="mt-2">
                                                <button type="button" class="btn btn-outline-secondary btn-sm d-block text-center" style="font-size: 0.7rem; width: 100%; padding: 4px 8px;" disabled>
                                                    <i class="fas fa-user-slash mr-1"></i>No assignment
                                                </button>
                                            </div>
                                        @endif
                                    </td>
                                    <td class="text-center">
                                        @if($ticket->resolved_at)
                                            <button type="button" class="btn btn-success btn-sm">
                                                <small>{{ $ticket->resolved_at->format('M d, Y h:i A') }}</small>
                                            </button>
                                        @else
                                            <span class="text-muted">N/A</span>
                                        @endif
                                    </td>
                                    <td class="text-center">
                                        <div class="btn-group btn-group-sm" role="group">
                                            <a href="{{ route('support-history.show', $ticket) }}" class="btn btn-outline-primary" title="View Details">
                                                <i class="fas fa-eye"></i>
                                            </a>
                                        </div>
                                    </td>
                                </tr>
                                @empty
                                <tr>
                                    <td colspan="15" class="text-center py-4">
                                        <div class="text-muted">
                                            <i class="fas fa-history fa-3x mb-3"></i>
                                            <h5>No Resolved Tickets Found</h5>
                                            <p>There are no resolved tickets in the support history yet.</p>
                                        </div>
                                    </td>
                                </tr>
                                @endforelse
                            </tbody>
                        </table>
                    </div>
                </div>
            </div>
        </div>
    </div>

    <!-- Pagination -->
    <div class="row mt-4">
        <div class="col-12">
            <div class="card border-0">
                <div class="card-body p-3">
                    <div class="row align-items-center">
                        <div class="col-lg-6 mb-2 mb-lg-0">
                            <div class="d-flex align-items-center">
                                <i class="fas fa-info-circle text-primary mr-2"></i>
                                <span class="text-muted">
                                    Showing <strong>{{ $tickets->firstItem() ?? 0 }}</strong> to <strong>{{ $tickets->lastItem() ?? 0 }}</strong> of <strong>{{ $tickets->total() }}</strong> entries
                                </span>
                            </div>
                        </div>
                        <div class="col-lg-6">
                            <div class="d-flex justify-content-lg-end">
                                @if($tickets->hasPages())
                                    <nav aria-label="Page navigation">
                                        <ul class="pagination pagination-sm mb-0">
                                            @if($tickets->onFirstPage())
                                                <li class="page-item disabled">
                                                    <span class="page-link">
                                                        <i class="fas fa-angle-double-left"></i>
                                                    </span>
                                                </li>
                                                <li class="page-item disabled">
                                                    <span class="page-link">
                                                        <i class="fas fa-angle-left"></i>
                                                    </span>
                                                </li>
                                            @else
                                                <li class="page-item">
                                                    <a class="page-link" href="{{ $tickets->url(1) }}">
                                                        <i class="fas fa-angle-double-left"></i>
                                                    </a>
                                                </li>
                                                <li class="page-item">
                                                    <a class="page-link" href="{{ $tickets->previousPageUrl() }}">
                                                        <i class="fas fa-angle-left"></i>
                                                    </a>
                                                </li>
                                            @endif

                                            @foreach($tickets->getUrlRange(max(1, $tickets->currentPage() - 2), min($tickets->lastPage(), $tickets->currentPage() + 2)) as $page => $url)
                                                @if($page == $tickets->currentPage())
                                                    <li class="page-item active">
                                                        <span class="page-link">{{ $page }}</span>
                                                    </li>
                                                @else
                                                    <li class="page-item">
                                                        <a class="page-link" href="{{ $url }}">{{ $page }}</a>
                                                    </li>
                                                @endif
                                            @endforeach

                                            @if($tickets->hasMorePages())
                                                <li class="page-item">
                                                    <a class="page-link" href="{{ $tickets->nextPageUrl() }}">
                                                        <i class="fas fa-angle-right"></i>
                                                    </a>
                                                </li>
                                                <li class="page-item">
                                                    <a class="page-link" href="{{ $tickets->url($tickets->lastPage()) }}">
                                                        <i class="fas fa-angle-double-right"></i>
                                                    </a>
                                                </li>
                                            @else
                                                <li class="page-item disabled">
                                                    <span class="page-link">
                                                        <i class="fas fa-angle-right"></i>
                                                    </span>
                                                </li>
                                                <li class="page-item disabled">
                                                    <span class="page-link">
                                                        <i class="fas fa-angle-double-right"></i>
                                                    </span>
                                                </li>
                                            @endif
                                        </ul>
                                    </nav>
                                @endif
                            </div>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>
</div>

<style>
/* Bootstrap 4 Design Styles */
.custom-header-bg {
    background-color: #2E4153 !important;
    border-radius: 15px !important;
}

.action-buttons-small {
    display: flex;
    flex-direction: column;
    gap: 8px;
    align-items: flex-end;
}

.action-btn-small {
    padding: 8px 16px;
    border: none;
    border-radius: 6px;
    font-size: 0.8rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.2s ease;
    display: flex;
    align-items: center;
    gap: 6px;
    text-decoration: none;
    min-width: 140px;
    justify-content: center;
}

.btn-back-list {
    background: white;
    color: #212529;
    border: 1px solid #dee2e6;
}

.btn-back-list:hover {
    background: #f8f9fa;
    color: #212529;
    transform: translateY(-1px);
}

/* Metric Cards */
.metric-card-small {
    background: white;
    border-radius: 8px;
    padding: 20px;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1);
    display: flex;
    align-items: center;
    gap: 15px;
    transition: transform 0.2s ease;
}

.metric-card-small:hover {
    transform: translateY(-2px);
}

.metric-icon-small {
    width: 50px;
    height: 50px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.2rem;
    color: white;
}

.metric-content {
    flex: 1;
}

.metric-number {
    font-size: 1.8rem;
    font-weight: 700;
    line-height: 1;
    margin-bottom: 5px;
}

.metric-label {
    font-size: 0.85rem;
    color: #6c757d;
    font-weight: 500;
}

/* Table Styles */
#supportHistoryTable { font-size: 0.85rem; }
#supportHistoryTable th { font-size: 0.8rem; font-weight: 600; }
#supportHistoryTable td { font-size: 0.8rem; }
#supportHistoryTable .btn-sm { font-size: 0.75rem; padding: 0.25rem 0.5rem; }

.table-hover tbody tr:hover {
    background-color: rgba(0, 123, 255, 0.05);
}

/* Responsive Design */
@media (max-width: 768px) {
    .action-buttons-small {
        align-items: center;
        width: 100%;
    }
    
    .action-btn-small {
        width: 100%;
        min-width: auto;
        font-size: 0.75rem;
        padding: 6px 12px;
    }
    
    .metric-card-small {
        padding: 15px;
    }
    
    .metric-number {
        font-size: 1.5rem;
    }
}
</style>
@endsection